Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging..

Refunds
Once your return has been received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or missing refunds
If you have not yet received your refund, first check your bank account again.

Then contact your credit card company, as it may take some time for the refund to be officially recorded.

Then contact your bank. It often takes some time for the refund to be processed and recorded.

If you have done all of this and still have not received your refund, please contact us at: k.fazazi@sjv-maurelfreres.com

Exchanges
We only replace items if they are defective or damaged. If you wish to exchange an item for an identical item, please email us at: k.fazazi@sjv-maurelfreres.com

Returns by post
To return your product, you must send it by post to the following address: ZA FONTVIEILLE BAT. B1 ROUTE DES 4 SAISONS, 13190 ALLAUCH

You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the delivery time for your exchanged product may vary.

Need assistance?
Please contact us at k.fazazi@sjv-maurelfreres.com for any questions regarding refunds and returns.